Inbound Call Center Services
An inbound call center facility is where customer representatives receive incoming calls. These call are direct call from the customer. Call center agents answers the call and fill the form. The customer service depends upon the nature of the project. Sometimes in inbound call center skilled based routing is also used to forward the call to appropriate customer service representative.
For instance if its an inbound call center project for doctor’s appointment. The call center representative will answer the incoming call and fill the form and forward the request to the doctor. Most of the companies in America, Canada, Australia and United Kingdom have understand the importance of the inbound call centres and therefore there is also increase in the demand of the inbound call centres in Business Processing Outsourcing Industry (BPO). Some of the Inbound call center services we provide are as follow:-
- Helpline/ help desk
- Customer Support services
- Information support
- Research and survey support
- Business Feedbacks/Customer Feedbacks
- Handling call overflow
- Product Inquiry
- Product surveys
- Collections
- Travel
- Mortgage
- Calling cards
- Appointments
- Taking Orders from Customers
If you are looking for inbound call center or your need an inbound call centers, feel free to contact us. We will provide you the most competent call center with experienced customer sales representatives that will meet your criteria and will help your business grow.
Business Processing Outsourcing
Business Processing Outsourcing (BPO) is where operation and responsibilities is outsourced to a third party service provider.
Outbound Call Center Services
Outbound call center Services is call center where customers contact representatives make out bound calls to new customer as well as existing customers. These calls are made by call center agents who are professionally trained and well experienced. Sometimes skill based routing is also used to route calls to the appropriate agents. The main objectives behind the businesses to use outbound call center can be telemarketing sales, fund-raising and many more.
Majority of the businesses use out bound call center for the following services:-
- Tele-sales and Tele-Marketing
- Sales Support
- Market Research
- To make verification calls
- Customer Satisfaction Survey
- Market Surveys
- Consumer Surveys
If you are looking for a outbound call center services to make outbound calls to introduce your products you can contact us. Leads Archive offshore outbound call centers are equipped with modern technology and predictive dialers. Our call centers agents have dialed previously in USA, Australia, United Kingdom and Canada. Our previous outbound campaigns included mortgage leads, home improvement leads, insurance leads, energy leads, payment protection insurance leads, personal injury claims leads, pension leads, miss sold payment protection insurance leads, US education leads and many more.
Leads Archive will provide you a perfect solution that will match your business need.