An inbound call center facility is where customer representatives receive incoming calls. These call are direct call from the customer. Call center agents answers the call and fill the form. The customer service depends upon the nature of the project. Sometimes in inbound call center skilled based routing is also used to forward the call to appropriate customer service representative.
For instance if its an inbound call center project for doctor’s appointment. The call center representative will answer the incoming call and fill the form and forward the request to the doctor. Most of the companies in America, Canada, Australia and United Kingdom have understand the importance of the inbound call centres and therefore there is also increase in the demand of the inbound call centres in Business Processing Outsourcing Industry (BPO). Some of the Inbound call center services we provide are as follow:-
- Helpline/ help desk
- Customer Support services
- Information support
- Research and survey support
- Business Feedbacks/Customer Feedbacks
- Handling call overflow
- Product Inquiry
- Product surveys
- Calling cards
- Taking Orders from Customers
If you are looking for inbound call center or your need an inbound call centers, feel free to contact us. We will provide you the most competent call center with experienced customer sales representatives that will meet your criteria and will help your business grow.
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