Taking orders from customers is also an inbound call center project where customers sales representatives entertain customer inquiries. These inquires are received via inbound calls, email correspondence etc. The volume of the inbound calls depends upon the nature and size of the business. Volume also depends upon other factors such as weekends, holiday periods etc. Inbound calls are received from existing and new customers. Sometimes these inbound call are from general public wanting to know about a particular service or product. Inbound call center plays a role of point of contact. These services are also known as contact services and agent receiving the call is referred to as contact services representative. If Customer care representative is unable to handle any particular query or the clients require further information or details the call is forwarded to expert member of staff or to the department specific to the nature of the service needed.
These projects are run in offshore call centers which are open 24/7. Mostly in such offshore inbound call center projects the detailed answer to frequently asked questions (FAQS) are provided and the customers care representatives are provided with the detail list and necessary training. Leads Archive provide inbound call center facilities for small and medium firms across the world particularly in United States, Canada, United Kingdom and Australia. Leads Archive offshore call centers have the necessary capacity to handle huge volume of incoming call as well as multiple inbound phone calls.
If you are looking for offshore inbound call center with trained staff for taking orders from customers. Feel free to contact us with your specification on firstname.lastname@example.org. Our member of staff will get back to you with in 24 hours. Our offshore call center is available for short and long terms inbound call centres projects.
Mortgage campaign is an inbound as well as outbound call center project where customer calls on inbound number of the company regarding mortgage advice. In outbound call center process call center agents makes out bound calls to different customers and introduce services related to mortgage.
A lot of mortgage providers have outsourced their inbound and outbound call center to various offshore call center providers in order to reduce the cost and increase the profit.
Leads Archive provide various inbound solutions for mortgage campaign and also provide various outbound (more…)
Product inquiry call center service is where consumers or customers make incoming calls to customer service representatives and ask information about various product queries. It is basically an inbound call centre project, simply speaking an offshore call center plays role of an information center.
Product inquiry handling plays important (more…)
In United States, Canada, United Kingdom and Australia lot of businesses require overflow call assistance to manage incoming and outgoing calls. The process involves automatic diversion of incoming calls to the offshore call centres which will be managing your overflow calls. The customer service representatives are professionally trained in order to attend such calls. Where needed the customer service representatives will set call back time. All incoming and outgoing calls are monitored for quality purpose.
Leads Archive provides variety of overflow call assistance services depending upon the nature of business and client’s requirement. Our overflow call center assistance is based on the objective of use of optimum resources and to generate maximum output. Therefore our services are very economic and our quality is very high as compared with other service providers. We provide overflow call assistance for USA, Canada, Australia and United Kingdom
If you are interested in knowing more about our over flow call assistance solution feel free to contact us on email@example.com.
Help Line call center is an inbound call center project where customer services representatives answers the incoming calls from consumers or customers. The customers services representatives are trained professionally to answer such customer queries whether its a product inquiry or after sales question.
In United States, Canada, United Kingdom and Australia lot of companies have outsourced their incoming call center (more…)
Call center is one of the preferred means for various businesses to communicate with their existing as well as new customers. The first contact point or interaction point for any business is its customer service. Sometimes this point of interaction is also referred to as the help line. Call center industry is one of the fast growing industry not only in terms of economy but workforce as well.
The benefits of the inbound call center are as follow:-
- Trained customer sales representative receive calls on the behalf of the company (client).
- It is economic as compared with creating an inbound call center in the home country.
- Inbound call center increase the monthly sales.
- Increase the profit.
- Immediate feedback from customers.
- Customers are answered immediately.
- Customers will never get a busy phone line.