Taking orders from customers is also an inbound call center project where customers sales representatives entertain customer inquiries. These inquires are received via inbound calls, email correspondence etc. The volume of the inbound calls depends upon the nature and size of the business. Volume also depends upon other factors such as weekends, holiday periods etc. Inbound calls are received from existing and new customers. Sometimes these inbound call are from general public wanting to know about a particular service or product. Inbound call center plays a role of point of contact. These services are also known as contact services and agent receiving the call is referred to as contact services representative. If Customer care representative is unable to handle any particular query or the clients require further information or details the call is forwarded to expert member of staff or to the department specific to the nature of the service needed.
These projects are run in offshore call centers which are open 24/7. Mostly in such offshore inbound call center projects the detailed answer to frequently asked questions (FAQS) are provided and the customers care representatives are provided with the detail list and necessary training. Leads Archive provide inbound call center facilities for small and medium firms across the world particularly in United States, Canada, United Kingdom and Australia. Leads Archive offshore call centers have the necessary capacity to handle huge volume of incoming call as well as multiple inbound phone calls.
If you are looking for offshore inbound call center with trained staff for taking orders from customers. Feel free to contact us with your specification on email@example.com. Our member of staff will get back to you with in 24 hours. Our offshore call center is available for short and long terms inbound call centres projects.
Mortgage campaign is an inbound as well as outbound call center project where customer calls on inbound number of the company regarding mortgage advice. In outbound call center process call center agents...