Help Line call center is an inbound call center project where customer services representatives answers the incoming calls from consumers or customers. The customers services representatives are trained professionally to answer such customer queries whether its a product inquiry or after sales question.

In United States, Canada, United Kingdom and Australia lot of companies have outsourced their incoming call center

Call center is one of the preferred means for various businesses to communicate with their existing as well as new customers. The first contact point or interaction point for any business is its customer service or its help line. Call center industry is one of the fast growing industry not only in terms of economy but workforce as well.

An inbound call center facility is where customer representatives receive incoming calls. These call are direct call from the customer. Call center agents answers the call and fill the form. The customer service depends upon the nature of the project. Sometimes in inbound call center skilled based routing is also used to forward the call to appropriate