An inbound call center facility is where customer representatives receive incoming calls. These call are direct call from the customer. Call center agents answers the call and fill the form. The customer service depends upon the nature of the project. Sometimes in inbound call center skilled based routing is also used to forward the call to appropriate

Business Processing Outsourcing (BPO) is where operation and responsibilities is outsourced to a third party service provider.

Outbound call center/centre facility is one  which is used to make out bound calls to new customer as well as existing customers. These calls are made by call center agents who are professionally trained and well experienced.

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