Product inquiry call center service is where consumers or customers make incoming calls to customer service representatives and ask information about various product queries. It is basically an inbound call centre project, simply speaking an offshore call center plays role of an information center.
Product inquiry handling plays important role because it provides consumer with the necessary information regarding the product and services. These calls are made by different clients and sometimes the volume of such incoming calls creates a problem of overflow.
Most businesses have outsourced their product inquiry service to offshore call centers to provide quality services at economic cost. The customer care representatives in product inquiry project are trained to have a deep understanding of the client’s product and services to provide effective results in call handling.
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