Product Inquiry Campaign
Product inquiry call center service is where consumers or customers make incoming calls to customer service representatives and ask information about various product queries. It is basically an inbound call centre project, simply speaking an offshore call center plays role of an information center.
Product inquiry handling plays important (more…)
Handling Call Overflow
In United States, Canada, United Kingdom and Australia lot of businesses require overflow call assistance to manage incoming and outgoing calls. The process involves automatic diversion of incoming calls to the offshore call centres which will be managing your overflow calls. The customer service representatives are professionally trained in order to attend such calls. Where needed the customer service representatives will set call back time. All incoming and outgoing calls are monitored for quality purpose.
Leads Archive provides variety of overflow call assistance services depending upon the nature of business and client’s requirement. Our overflow call center assistance is based on the objective of use of optimum resources and to generate maximum output. Therefore our services are very economic and our quality is very high as compared with other service providers. We provide overflow call assistance for USA, Canada, Australia and United Kingdom
If you are interested in knowing more about our over flow call assistance solution feel free to contact us on info@leadsarchive.com.
Customer Support Services
Support Lines services are where customer care representatives provide customer support services to the consumer calling on support lines. Any enquiries regarding product are services are handled by the trained customer support agents. The nature of enquiries depends upon various services and products. The calls are handled on the basis of pre defined criteria by the client.
In United States, Canada, United Kingdom and Australia majority of businesses outsource their support service enquiries to various inbound call centers. It is a most well known tactic to reduce cost and increase the efficiency of the services.
Inbound call centers are well equipped and trained in order to tackle such support calls. If an agent is unable to solve or to satisfy the customer support query, the call is transferred to experienced support staff depending upon the nature the call.
If you are seeking qualified and experienced service provider to provide customer support services through an Inbound Call Centre Operation. Feel free to contact us on info@leadsarchive.com. Our member of staff will get back to you soon.
Appointment Setting Campaign
Appointment setting is the process where customer service representatives make appointments on the behalf of business with the prospective client. It is the process where warm leads are converted into confirmed sales appointments. Appointment setting is used by various businesses to track down the relevant decision maker in order to provide their services. Appointment setting is an outbound call center campaign.
There are two types of appointment setting campaign one is appointment setting campaign for Business-to-Business (B2B) and the other is Business-to-Consumer (B2C). Leads Archive provides high quality appointment setting services to small and large firms in United States, United Kingdom, Canada and Australia. Our trained and experience customer service agent will track down new clients for your business whether you are selling service or products. They will make an appointment and will take all the necessary notes for the sales person which will help him/her to close the sale. All appointments set are emailed the same day therefore the chances of converting those appointments into qualified sales are extremely high.
The most recent development in Business Processing Outsourcing Industry is that most of the appointment setting campaigns are outsourced to offshore call center in order to cut the cost and maximize the profit.
Our offshore call centre is currently arranging appointment settings for missold payment protection insurance claims, mis-sold mortgages claims, mortgage queries, insurance, home improvements, education and many more. If you business need an offshore call centre to arrange appointment setting, our call center is available for long and short term call centre campaigns.
Feel free to contact info@leadsarchive for more information.
Help Line CallCentre Service
Help Line call center is an inbound call center project where customer services representatives answers the incoming calls from consumers or customers. The customers services representatives are trained professionally to answer such customer queries whether its a product inquiry or after sales question.
In United States, Canada, United Kingdom and Australia lot of companies have outsourced their incoming call center (more…)
Why Business Processing Outsourcing and Offshore Call Centers?
Crises are characteristics of our society. Not a single country in the world is free from the risk of the crisis. Most of the companies are struggling to cope with the current global financial crisis. There are various solutions available to cope with the increasing expenses such as business processing outsourcing and offshore call centre facilities.
Business processing outsourcing and offshore call centres plays a role of opportunities. Bpo industry together with call center industry In this current recession lost of companies failed to understand the importance of this industry. It is believed that whenever the key points and objectives are understood, the problem is already half solved.
In order to reduce staff lot of businesses goes for redundancies. Some companies may cut the marketing expenses. In such circumstances the only possible solution to increase sales as well to accelerate the services is to higher offshore call center facilities. Offshore call center facilities not only increase the monthly sales but also reduce the cost to 1/3. Similarly outsourcing data entry services also saves a lot finance which can be used for other important projects of the companies. In United States and United Kingdom most of the projects are outsourced to India and Pakistan. Similarly tele marking projects and inbound call centers are outsourced to Pakistan to increase the monthly sales revenue.
Offshore call center are employing thousands of personnel for companies across the world such as United States, Canada, United Kingdom and Australia. It is claimed that offshore call center agent in Pakistan are more dedicated, reliable, skilled and can operate at a much lower cost per transaction than USA, Canadian, United Kingdom and Australian Call centers.
Philippines is also considered one of the major player in Business processing outsourcing Industry also sometimes refers to as outsourced call centre world. It is also predicted that thousands of jobs will be available in next few years to for these back offices.
Due the increase in the number of call center projects much importance has been given to the customer care centers. Customer care agents and representatives are trained in order to improve the quality of the services. Majority of the Call centres are equipped with latest information technology to satisfy various client’s requirements. In USA, Canada, United Kingdom and Australia industries like insurances, technology, and banking are outsourcing their operations to various outsourcing service providers.
It will not be wrong that the best way to reduce cost is to outsource your projects to different business processing outsourcing providers and to hire an offshore call center.
Offshore call center are employing thousands of personnel for companies across the world such as United States, Canada, United Kingdom and Australia. It is claimed that offshore call center agent in Pakistan are more dedicated, reliable, skilled and can operate at a much lower cost per transaction than USA, Canadian, United Kingdom and Australian Call centers.
Philippines is also considered one of the major player in Business processing outsourcing Industry also sometimes refers to as outsourced call centre world. It is also predicted that thousands of jobs will be available in next few years to for these back offices.